Choose a business goal and see how Facebook can help.
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Get step-by-step guidance, industry insights and tools to track your progress, all in one place. Get support for a specific issue in the Business Help Center. Build Brand Awareness. Promote Your Local Business. Increase Online Sales. Promote Your App. Generate Leads. Monetize Your Content. Retarget Existing Customers. Small Business.
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Apr 15, · Facebook has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Facebook using 4 different media: web, phone, email, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Customer service and help desk software with live chat, email, WhatsApp and Facebook Messenger. Facebook for Business gives you the latest news, advertising tips, best practices and case studies for using Facebook to meet your business goals.
Join Chatbot beta The new Casengo Chatbot can help in turbulent times of social distancing. Managing customer messages through email, live chat, WhatsApp or Messenger without losing the overview? Casengo puts a stop to endless searching, dragging, reassigning, copying messages, which all too often results in a slip through the cracks. No more forgotten customers!
We built Casengo for fast-movers. Whether your customers get in touch through WhatsApp or good old email, every conversation gets a star status, but you'll never lose touch. Create as many inboxes for as many brands, departments and teams as you like. Whether your team works from one office or is spread throughout the world, you'll never lose overview. No customer question remains unanswered if you use Casengo's powerful workflow management.
Know which customer needs an answer now, and which coworker is dealing with a customer. Involve colleagues or suppliers easily into conversations with an email address.
Keep your team in sync and never lose track. Use pre-canned replies or knowledge to respond rapidly, personally and consistently. Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox. Managers or team leads can easily create teams of employees with different skills and responsibilities. Take notes on the conversation that are not visible to your customer.
So your team is always up to date! View various standard reports including response times, agent activity and conversation handling times. Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.
Both the software and system messages are available in several languages. Additional languages can be added. Why Casengo? Customer service software for smart managers. Be where your customers are and build relationships that last. All-in-one team inbox. Finally: a customer-friendly ticketing tool that integrates Facebook Messenger and WhatsApp into your customer service platform. WhatsApp Empower your team to talk to your customers through WhatsApp.
Messenger Spot and respond to customer messages through Facebook Messenger. Instagram Respond to direct messages at scale. Hybrid chat Smoothly switch from live chat to email and back. Email Resolve emails faster and better. Automate conversations The new Casengo Chatbot can help in turbulent times of social distancing Be instantly available anytime of the day Connect to WhatsApp, Messenger, live chat and Instagram Provide unparalleled customer experiences Join Chatbot beta or read our blog.
Great service starts with great service software Discover an out-of-the-box, but versatile, tool for your team. One shared team inbox Managing customer messages through email, live chat, WhatsApp or Messenger without losing the overview? Case management at the core We built Casengo for fast-movers. Flexible workflows Create as many inboxes for as many brands, departments and teams as you like. Over happy customers world-wide rely on Casengo.
Customer service software for growing teams. Powerful features that help you answer customer queries faster and better. Case management Know which customer needs an answer now, and which coworker is dealing with a customer.
Collaboration Involve colleagues or suppliers easily into conversations with an email address. Quick answers Use pre-canned replies or knowledge to respond rapidly, personally and consistently. Multi channel support Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox. Private notes Take notes on the conversation that are not visible to your customer. Reports View various standard reports including response times, agent activity and conversation handling times.
Platform integrations Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation. Multilingual Both the software and system messages are available in several languages. Need custom work?
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